1. Customer Contact Center
a. Build Customer Contact
2. Service Request
a. Service Request Creation
b. Task Creation
c. Knowledge Management
3. Task Dispatch
a. Dispatch Scheduling
b. Parts Request
4. Task Debrief
a. Material
b. Labor
c. Overheads
5. Charges
a. Warranty
b. Revenue
will post screen shots with some Mandatory setup steps
