Service Request Flow in Oracle CRM

1. Customer Contact Center

a. Build Customer Contact

2. Service Request

a. Service Request Creation

b. Task Creation

c. Knowledge Management

3. Task Dispatch

a. Dispatch Scheduling

b. Parts Request

4. Task Debrief

a. Material

b. Labor

c. Overheads

5. Charges

a. Warranty

b. Revenue

will post screen shots with some Mandatory setup steps

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One thought on “Service Request Flow in Oracle CRM

  1. Hi,
    I am looking for some warranty management processes using Orcale apps & crm.
    Could you pls. send me if you have . Also could you post the screen shots for the set ups. mentioned above.
    Thanks

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